RETURNS & EXCHANGES

WE WILL REFUND OR REPLACE YOUR CARTRIDGE, SUBJECT TO THE FOLLOWING CONDITIONS:

1.        The return date is within 3 months of the purchase date.
2.        In order to receive a replacement or refund on your product, any returned ink or toner product must be returned at least 70% full.
3.        Please keep in mind that shipping charges are not refundable.
4.        There is an approved Return Merchandise Authorization number.

Please follow our Exchange/Refund procedures.

GENERAL EXCHANGE/REFUND PROCEDURES:

Please complete our Exchange/Returns Form and you will receive an e-mail from support@------.com with an approved Return Merchandise Authorization.  Please do not ship a product without our authorization.

RETURNING DEFECTIVE CARTRIDGES FOR EXCHANGE:

You may return a defective cartridge for exchange if the return date is within 3 months of the original purchase date and the cartridge is not more than 70% used. 

Get your return authorization number, return your product, and we will ship your replacement free of charge.  If you need the replacement cartridge urgently, you can also choose to purchase the replacement product at the regular price of the item (without shipping charges) and we will credit your original purchase after inspecting the returned product. 

Please note that the shipping method to be used in the replacement order will be the same as in the original order. 

RETURNING DEFECTIVE CARTRIDGES FOR REFUND:

You may return a defective cartridge for refund if the return date is within 3 months of the original purchase date and the cartridge is not more than 70% used.   Please note that the shipping charges are not refundable. We do not keep credit card information after a certain time period.  We may have to contact you to retrieve your information before we can process the refund.

RETURNING NON-DEFECTIVE CARTRIDGES FOR REFUND:

You may return a non-defective cartridge, unopened/unused, for refund if the return date is within 3 months of the original purchase date. Non-defective items must be returned by the customer at their expense once the return is approved.  Please allow 7-10 business days for refund to be processed.  Your original method of payment will be credited after your return is received.

Please note that the estimated print yields are not a guarantee of minimum life and not covered under warranty or return policy but are provided for supplies planning.  Print coverage per page, paper type and model type and environmental conditions can affect supply life.